Return and Cancellation Policy
As per the TTK, there is no right of withdrawal for foodstuffs, beverages or other daily consumables, but you may use your right to change if your order arrives with a defective or incorrect product. If you are uncomfortable with your order, you can contact us at [email protected] or by calling +90 543 969 61 09.
In the event that the product you received is wrong or defective, you can return the product in seven (7) days from the date of delivery without opening the package, destroying, expiration date, using the product and not hindering its resale. You can contact us via our phone number +90 543 969 61 09 or e-mail: [email protected]
No return is accepted for products that are frozen or need to be stored at +4 degrees.
Check the packages that you think are damaged during the shipment by opening it in front of the cargo company official, if there is a problem, do not take the product and submit a report to the cargo company. Please note that the responsibility of the cargo company is also fully fulfilled.
Use and Protection of Information
ZMC DIS TIC. LTD. STI., through www.zmcexport.com web site, in order to provide better service to its customers some personal information (name, surname, age, e-mail, phone, etc.) from you.
The statistical data (browser type, geographic location, age, gender, etc.) that can be obtained from this personal information collected, periodical campaign studies, e-bulletin studies, special promotion activities for customer profiles, and customer sınıflandırma classification emes activities for not sending unsolicited emails. ZMC DIS TIC. LTD. STI. (ZMC Export)
ZMC DIS TIC. LTD. STI. does not share the information collected from the membership forms with third parties without the information of the member concerned or otherwise, does not use it for commercial purposes and does not sell it for any other reason.
ZMC DIS TIC. LTD. STI. analyzes and interprets the visitors' movements and preferences during e-mail addresses and membership forms. This statistical data, which does not contain personal information, is used to provide better services to members.
Customer information can only be disclosed to official authorities if it is duly requested by official authorities and if it has to make an announcement to the authorities in accordance with the provisions of the mandatory legislation in force.
Only the Customer can access all the information entered into the system and only the Customer can change this information. It is not possible for anyone else to access and change this information.
Due to the nature of the Internet, information may be circulated on the Internet despite adequate security measures and may be retrieved and used by unauthorized persons. This use and damage arising from the use of ZMC DIS TIC. LTD. STI. is not the responsibility.
The collected information is stored in a non-public secure environment.
Regarding Links to Third Party Sites
If you have any questions about the confidentiality agreement, please contact us using the contact information below.
ZMC DIS TIC. LTD. STI.
ADDRESS: ATASEHIR - ISTANBUL / TURKEY
Tel: +90 543 969 61 09
Fax: +90 216 688 57 81
Email: [email protected]